![]() ![]() If asked by your Webex support representative, check the Include memory dump checkbox. ![]() Use the Attach File button to add a screenshot of the error or to provide other files requested by support.From the drop-down menu, select the area in which the problem occurs.The 'Cisco Jabber problem reporting' window appears: Under go to the Help menu, then select Report a problem.Note: Record the name of your Cisco contact and the time of the interaction, then include the information in the summary for the problem report. Reproduce the problem at least once so that the details are captured in the Jabber logs.C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs.Delete all logs for your OS they are located in these folders:.To generate a log in Cisco Jabber for Windows: How do I generate a Cisco Jabber for Windows error log? How do I use the Cisco Jabber Problem Report Tool (PRT)? How do I send in a problem report in Cisco Jabber for Windows? ![]()
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